GENERAL INFORMATION

Making Your Reservation

Upon receiving a price quote, please phone or e-mail the office with the legal names of all passengers.  Prices are guaranteed once a booking is made.

For bookings made 46 days or more prior to departure, a deposit of $100.00 per person is due. Promotional or sale fares may require a higher deposit. Bookings made less than 45 days before departure require immediate payment.   Bookings can be made up to 1 day before travel. Bookings made within 15 days of departure require an additional $35 late fee. Upon receipt of deposit, your tentative booking becomes a confirmed reservation. Payment in full is due 45 days prior to departure. Be sure to make your payment on time as we cannot hold reservations beyond the payment deadlines

Forms of Payment

We accept the following forms of payment:

(1) Check, Certified check or Money Order.  

(2)Credit Cards: American Express, Master Card, Visa or Discover Card

Mail Payments to:

Escape To Eden Vacations

c/o EthniCity Enterprises Inc

1000 SW 86th Ave

Pembroke Pines Fl. 33025

Documentation

Documents (tickets and vouchers) are mailed 2-3 weeks prior to departure. Optional Federal Express 2^nd day delivery is available for a charge of  $15.00. Always check your documents for accuracy upon receipt.

Revisions/ Changes

Once payment has been received, a revision fee of $15 will be due per booking each time changes are made to a reservation to cover administrative costs. If a revision requires re-issuance of an airline ticket a minimum of $75 per ticket and $20 per hotel voucher will be due in addition to the revision fee. A fee of $100 is due for a lost ticket . Certain airfares due not allow changes of any nature.

Cancellations

To minimize penalties, please advise us immediately should you wish to cancel a confirmed reservation. In this event, you will receive a full refund less the following charges: 

46 days or more/$75.00pp

45-22 days/ $200 pp

21-00 days/ $300 pp            

Additional charges: Depending on the tariff, from $75.00 to the full amount of the fare may be forfeited. Hotel penalties often apply, and the amount varies by hotel.

Cancellation penalties may vary depending on travel dates and hotel, due to certain hotel cancellation policies and airfare tariffs. Penalties up to the full amount paid may apply over holidays, peak periods and promotional sales. Cancellation insurance is highly recommended.

Refunds

No refunds can be made for unused services or inclusions. All tickets and vouchers must be returned before a refund can be issued. Please allow 6-8 weeks for processing refunds after notifying us to cancel reservation.

IMPORTANT TRAVEL INFORMATION

Travel Insurance

Travel, health and accident, baggage and trip cancellation insurance is available upon request. Unexpected circumstances can occur at anytime, anywhere and anyone. A sudden emergency just before or even during your vacation may force you to cancel or interrupt your trip. Should this occur, the last thing you need to worry about is the money you could lose. We strongly recommend that you protect your vacation investment with low-cost travel insurance. CLICK HERE FOR DETAILED INSURANCE INFORMATION

Entry Requirements

U.S. Citizens must present one of the following items at airport check-in as proof of citizenship: valid passport, naturalization papers, certified copy or original birth certificate with photo identification. The airline will not board any passenger who fails to carry proper documents.  Unfortunately, we will be unable to make any refund due to your failure to bring the proper documentation. Non-U.S. Citizens must check with the appropriate Consulate or Tourist Board regarding entry requirements. A driver’s license is not acceptable as proof of citizenship.

Families Traveling with Children

 Special children fares are available for children (ages 2-11) and junior ages (12 & older). Children stay free and/or receive special discounts when traveling with parents to participating hotels.

Please ask for details. Infants under 2 years of age fly free (departure taxes additional), provided the child does not occupy a seat. Additional bedding such as rollaways and cribs are not included and if available, are payable directly to the hotel.

Baggage

Air Jamaica allows each passenger to travel with 2 checked bags (maximum weight 70lbs each) plus one carry-on bag (maximum weight 50lbs). Additional bags may incur excess baggage charges.

Not Included in the Package Price

Porterage at airports, tips to sightseeing guides, and unless otherwise indicated, tips in restaurants, to hotel bellmen in chambermaids; items of a personal nature such as laundry, phone calls or any items not specified as included. 

Island Departure Tax

Not included are per person departure taxes paid at the airport when exiting. The following departure taxes apply and are payable in local currency or US dollars:

Jamaica-$27 US

Barbados - $15 US

Grand Cayman- $21

Nassau - $20

Grenada - $19 US

St. Lucia - $20 US

RESPONSIBILITY

Airline Responsibility

The Conditions of Carriage in use by the airlines concerned shall constitute the sole contract between the airlines and the purchaser of these tours and /or vacations. The airlines concerned are not liable for any act, omission or event whatsoever, that occurs during the time the passengers are not on board their plans or conveyances. Liability of the airlines for loss, damage or delay to baggage does not exceed $9.07 per pound up to a maximum of 44 lbs. for checked luggage and $400 for unchecked baggage or personal property.

Our vacation suppliers have made arrangements with the airlines, hotels and other independent suppliers to provide the services and accommodations in connection with your vacation. Escape to Eden Vacations, EthniCity Enterprises Inc., Air Jamaica Vacations, Travel Impressions, GOGO World Wide Vacations, Funjet Holidays. Apple Vacations, Rockwell Tours,  Sunburst Holidays, and Delta Vacations and its associated or affiliated companies, their agents, servants and employees shall not be liable for any claims, actions, caused action, injury, damage, loss, delay or expense arising out of the action or omissions of these independent suppliers providing services including, but not limited , to transportation, hotel, food or sightseeing services over whom we do not have direct control. In the unlikely event you should have a dispute with any supplier we will do our best to assist in resolving the matter.

Please understand that we cannot accept responsibility for loss, damage, delay or inconvenience, whether physical or emotional, resulting from factors beyond our control including, but not limited, to the Acts of God, weather, mechanical breakdowns, labor disputes or strikes, disturbances, force majeure, sickness, pilferage, quarantine, acts of terrorism, government actions or the failure of any aircraft, watercraft or other means of transportation to depart or arrive as scheduled, or for your failure to obtain valid documents or your failure to follow instructions.

We cannot accept liability for loss or delay of your luggage or personal property, loss of enjoyment, loss of pay, emotional distress, upset or disappointment resulting from the actions of any independent supplier or from any factor beyond our control.

All prices , hotel information, special offer, bonuses and/or  inclusions in this web site are accurate at time of printing and are subject to change without notice. The right is reserved to withdraw any program and/or offer in this web site and/or make such changes as, in our sole discretion, as we deem necessary at any time. All featured information; opinions and descriptions on hotels, condominiums or villas are advertisements based on such facts and representations provided by each property. Although our best efforts were made to ensure accuracy, we cannot assume responsibility for errors or omissions in the content of the advertisements, charts or other information in this website.

Payment for a vacation shall constitute acceptance to all terms, conditions and/or provisions outlined.